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Partnering to Plan, Prepare, and Respond


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Course Resources:

Resource – SutterHealth BCP Workbook+Template

Template – Surgical Services

Course Description/Information:    

Developed by healthcare emergency managers and continuity planners, the coursework and the tools are designed specifically for healthcare provider organizations.

Why an eLab? 

When you are enhancing your emergency management program or establishing your continuity of operations plan, you need to know where to begin so it’s easier to engage leadership, understand the scope, and deliver on a program that works.  By offering this program online, it allows you to participate virtually and on your own schedule.

We’ve spent the past decade advising and educating healthcare professionals around the country on how to implement their programs.  However, our in-person advisors and workshops can only serve so many of our colleagues at a time.

To help meet the demand, we’ve created this eLab so we can reach more healthcare providers and assist organizations that may not have a budget for consulting support.

Listen to Managing Partner, Angela Devlen share more about our new program.


The eLab Program

This year-long, online program, is the blueprint to enhance your emergency management program and integrate continuity planning for true resiliency.  Together, we will build a program for your organization that engages your leadership, strengthens your plans and helps ensure the continuity of healthcare delivery following services interruptions and disasters.

The five-minute overview below provides all the details about the program and what you gain from participating. Click on the red link:  Emergency Management and Business Continuity for Health Care

The Curriculum

Our Resiliency eLab is our online learning program that includes topics aimed to advance healthcare resiliency by managing risk, improving emergency operations, and ensuring the continuity of healthcare delivery following services interruptions and disasters.

Top health systems nationwide follow our program and generously share their experiences and lessons learned throughout our courses. Our series of courses includes these lessons along with tools and templates that allow you to tailor both your education pathway and the materials to the needs of your organization including:

  • Delivery of 9 LIVE instructional videos  + ongoing access to recordings
  • Group discussion board
  • Live Q + A sessions with experts + instructor
  • Course Workbook
  • 50 + templates
  • Tools, Videos + 12 Bonus Resources
  • Step-by-Step Track Your Progress Tool
  • Access to an education portal with everything in one place

“LEAD – Establish your program strategy,  framework and governance structure”

Strategy Course

How to establish your resiliency program strategy + framework

Governance Course
How to formalize program sponsorship

Leadership Course
How to build strategies for engaging your leadership

Course Tools + Templates

  • Policy Template
  • Program Framework Tool
  • Strategic Plan Template
  • Executive PowerPoint
  • Communications Plan Template
  • Tips for Engaging Leadership


PLAN – Develop strategies and plans for emergency operations and continuity planning”

Data Course

How to conduct interviews to gather the data needed for your plans

Planning Course

How to evaluate strategies for resiliency

Documentation Course

How to pull it all together in your new plan

Course Tools + Templates

  • Interview Methodology
  • Interview Definitions + Questions Guide
  • Over 50 Templates for Clinics, Long-Term Care and Hospitals of all sizes
  • New Case Examples on How Plans Have Been Used in Real Events


“MANAGE – Educate, exercise and monitor your program”

Education Course

How to design and deliver effective education to staff and leaders

Exercises Course

How to enhance and optimize your tests and exercises

Monitoring Course

How to establish metrics for an effective monitoring and   evaluation process

Lead Course Tools + Templates


  • PowerPoint Templates
  • Lesson Plans
  • Exercise Templates
  • Metrics Workbook
  • Executive Dashboard